Collection: Shipping and Delivery
1. Shipping Carriers & Service Areas
What shipping carriers do you use?
Most orders are shipped through UPS or USPS. SYNETICUSA selects the shipping carrier based on the product, package size, delivery destination, and available service options. Customers may not select or change the carrier assigned to an order.
We offer shipping to Puerto Rico (PR), Hawaii (HI), and Alaska (AK). Additional shipping charges may apply and are determined by an individual shipping quote.
For deliveries to Puerto Rico, please contact our customer service team for a personalized shipping quote before placing your order. This helps ensure accurate shipping costs and can prevent potential order cancellations.
Restricted Shipping Destinations
SYNETICUSA does not ship to:
- U.S. Virgin Islands (VI)
- Guam (GU)
- PO Box addresses
While we make every effort to identify and cancel orders placed to restricted addresses, we cannot guarantee interception before shipment. Any delivery issues resulting from an order placed to a restricted address are the buyer’s responsibility.
Canada Store Orders
Items purchased through our Canada Store ship from Calgary, Canada using UPS or Canada Post services. We are unable to ship Canada Store orders to:
- Nunavut
- Northwest Territories
- Yukon
- Newfoundland and Labrador
For shipments outside the United States, the customer is solely responsible for all applicable customs duties, import tariffs, brokerage fees, VAT, and compliance with local import regulations.
2. Shipping Options & Delivery Estimates
What shipping options are available?
SYNETICUSA uses designated carriers, and customers cannot change the carrier assigned to an order. Expedited shipping may be available for select products at an additional cost. Please refer to the relevant product page and checkout options to determine whether expedited shipping is available.
Estimated Processing, Fulfillment & Delivery Timeline
| Order Stage | Typical Timeframe | What Happens |
| Order placement | Immediate | Orders may be placed online 24/7 or by phone/email during business hours. An order confirmation email is sent after successful placement. |
| Order processing | 1–2 business days | We verify order details, confirm payment, and check inventory availability. |
| Warehouse fulfillment | 1–2 business days | Items are picked, quality checked, packed, and prepared for carrier pickup. |
| Standard ground delivery | 5–7 business days | After dispatch, standard ground shipments are generally delivered within 5–7 business days. |
| Expedited delivery | Varies by service | Select products may be eligible for expedited shipping, such as 2-day air service, at an additional cost. |
| Bulk orders | 10–14 business days | Large or bulk part orders may require additional fulfillment time. |
Over 90% of orders are processed and shipped within 1–2 business days.
All delivery dates and timeframes shown at checkout, on product pages, or in customer communications are estimates only and are not guaranteed. Delivery times may vary based on product availability, order volume, destination, selected service level, weekends, national holidays, weather, and carrier transit conditions.
SYNETICUSA is not liable for carrier delays caused by events beyond our reasonable control, including severe weather, carrier transit disruptions, supply-chain bottlenecks, or acts of God.
Overnight Shipping
For next-business-day delivery, overnight orders must be placed before 1:00 PM Eastern Time / 10:00 AM Pacific Time, Monday through Friday. Orders placed after the cutoff, on weekends, or on national holidays will be processed on the next business day.
3. Pre-Orders & Combined Shipments
Pre-Order Shipping Policy
Certain products are available for pre-order and will ship on the estimated date stated on the applicable product page.
Please note:
- Pre-order products may require extended fulfillment times.
- Orders containing both pre-order and in-stock products may ship together unless otherwise specified.
- Pre-orders may be canceled for a full refund before shipment, subject to applicable order-processing status.
Is combined shipping available?
All items purchased in a single order are generally shipped together. If you place multiple separate orders, SYNETICUSA may be able to arrange combined shipping after full payment for all items has been received.
Please contact customer service for assistance. Combined shipping is not guaranteed and depends on order status, product availability, warehouse processing, package requirements, and carrier limitations.
4. Freight Deliveries & Oversized Products
Oversized or heavy products—including rigid tonneau covers, bulk rack systems, and commercial pallets—may ship via UPS Freight, LTL, or another designated freight carrier.
To coordinate delivery, customers must provide a valid and reachable phone number within 24 hours of receiving shipment notification so the freight carrier can schedule delivery.
Failure to respond, provide accurate contact details, or complete required delivery coordination may result in delivery delays, missed appointments, storage fees, return freight charges, or other carrier charges. These charges may be billed directly to the customer or deducted from any applicable refund credit.
5. Tracking Your Shipment
Has my order shipped?
Once your order ships, SYNETICUSA will send a shipment confirmation containing a tracking number. Tracking availability may take time to update after the carrier receives and scans the package.
You may track eligible shipments directly through:
You may also review order and shipment details through My Account when available.
6. Delivery, Risk of Loss & Undeliverable Shipments
When does risk of loss transfer?
Title and risk of loss for all products pass to the customer upon the shipping carrier’s physical delivery of the item(s) to the delivery address provided with the order.
What if a shipment is refused or undeliverable?
Refused or undeliverable shipments are not eligible for a refund. Returned shipments will be held until the customer pays the applicable additional fee for the package to be re-shipped.
If a UPS shipment is in transit and an address change is requested through no fault of SYNETICUSA, any applicable address-correction fee will be charged to the customer.
