Collection: Privacy Policy
SYNETICUSA is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.
Information We Collect
We may collect personal information including your name, email address, phone number, billing and shipping address, order details, and website usage data collected through cookies and similar technologies.
How We Use Your Information
Your information is used to process orders, provide customer support, improve our website and services, and communicate with you regarding your order. We may also send promotional emails or text messages if you have opted in to receive marketing communications.
Phone numbers collected for SMS communication are used only for order updates, customer service communication, and marketing messages where consent has been provided. SMS consent and phone numbers will not be shared with third parties or affiliates for marketing purposes.
Abandoned Cart Notifications
Our website uses cookies and similar technologies to track items placed in your shopping cart, including when a cart has been abandoned. This information may be used to send reminder emails or text messages to help you complete your purchase, if you have opted in to receive such communications.
Sharing of Information
We do not sell or rent your personal information. Your information may only be shared with trusted third-party service providers, such as payment processors, shipping carriers, and website service providers, when necessary to complete your order.
Text messaging opt-in data and consent are not shared with any third parties.
Cookies
Cookies are used to improve your browsing experience, remember your shopping cart, store preferences, and analyze website traffic. You may disable cookies in your browser settings; however, some features of the website may not function properly.
For a detailed list of cookies we collect, the table below lists the cookies we collect and what information they store.
| COOKIE name | COOKIE Description |
|---|---|
| CART | The association with your shopping cart. |
| CATEGORY_INFO | Stores the category info on the page, that allows to display pages more quickly. |
| COMPARE | The items that you have in the Compare Products list. |
| CURRENCY | Your preferred currency |
| CUSTOMER | An encrypted version of your customer id with the store. |
| CUSTOMER_AUTH | An indicator if you are currently logged into the store. |
| CUSTOMER_INFO | An encrypted version of the customer group you belong to. |
| CUSTOMER_SEGMENT_IDS | Stores the Customer Segment ID |
| EXTERNAL_NO_CACHE | A flag, which indicates whether caching is disabled or not. |
| FRONTEND | You sesssion ID on the server. |
| GUEST-VIEW | Allows guests to edit their orders. |
| LAST_CATEGORY | The last category you visited. |
| LAST_PRODUCT | The most recent product you have viewed. |
| NEWMESSAGE | Indicates whether a new message has been received. |
| NO_CACHE | Indicates whether it is allowed to use cache. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history if you have asked the site. |
| POLL | The ID of any polls you have recently voted in. |
| POLLN | Information on what polls you have voted on. |
| RECENTLYCOMPARED | The items that you have recently compared. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
| VIEWED_PRODUCT_IDS | The products that you have recently viewed. |
| WISHLIST | An encrypted list of products added to your Wishlist. |
| WISHLIST_CNT | The number of items in your Wishlist. |
Data Security
We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
Your Rights
You may request access to the personal information we hold about you or request corrections at any time. You may also opt out of marketing communications at any time by contacting us.
