Collection: Privacy Policy

At SYNETICUSA, we take your privacy seriously and are committed to protecting any information you provide when using our website. This Privacy Policy outlines how we collect and use your personal data, and our commitment to keeping it safe.

Information we collect

We may collect the following information:

  • Your name
  • Contact information, including email address
  • Demographic information, such as your postcode, preferences, and interests
  • Other information relevant to customer surveys and/or offers.

For a detailed list of cookies we collect, please see the "List of cookies we collect" section.

How We Use Your Information

We collect this information to understand your needs and provide you with a better service. Specifically, we use your information for:

  • Internal record keeping
  • Improving our products and services
  • Periodically sending promotional emails about new products, special offers, or other information which we think you may find interesting
  • Contacting you for market research purposes.
  • SMS Consent or phone numbers are not shared for the purpose of SMS with third parties or affiliates.

We may contact you by email, phone, fax, or mail, and use the information to customize the website according to your interests.

Security Measures

We take the necessary steps to ensure that your information is secure. To prevent unauthorized access or disclosure, we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies

We use cookies to enhance your experience on our website. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual, tailoring their operations to your needs, likes, and dislikes.

We use traffic log cookies to identify which pages are being used, analyze data about web page traffic, and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you leave our site, we cannot be responsible for the protection and privacy of any information which you provide while visiting those sites, and they are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. You may choose to restrict the collection or use of your personal information by indicating your preference in the relevant form. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time.

You may request details of personal information we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please write to us.

If you believe any information we are holding on you is incorrect or incomplete, please write to us as soon as possible, and we will promptly correct any information found to be incorrect.

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

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