Shipping and Delivery
What shipping companies do you use?
Most orders are shipped using UPS and USPS services. We do not deliver to Puerto Rico (PR), Hawaii (HI), Alaska (AK), Virgin Islands (VI), APO and FPO addresses, for a number of reasons. As such, shipments to these locations will very likely be cancelled after they are reviewed by our staff members.
What are my shipping options?
Syneticusa.com uses designated carriers and customers are not able to change that carrier. However, customers can expedite their shipping for select products. Please refer to the page detail to see if expedited shipping is available.
How long will it take for me to receive my order?
On average, all orders usually ship from our warehouse within 24 hours after processing the order.
The standard Ground Shipping is 2 to 7 business days.
Business days do not include Saturday, Sunday, or National holidays. For bulk parts it can take 10 to 14 business days.
For parts that can be shipped Overnight, All orders must be received before 1:00 PM Eastern Time (10:00 AM Pacific Time) Monday through Friday in order to be delivered to you on the next business day.
For 2-Day Air Delivery, upon completion of the order, granting it made the cut-off, it will get to you on the second business day.
Is combined shipping available??
All item(s) purchased in a single order will be shipped together. If you have multiple separate orders of items, we can arrange for all of your purchases to be shipped together for your convenience only after a full payment for all items is received. Please contact our customer service department for additional details.
Has my order been shipped?
What should I do if a shipment is refused or undeliverable?
Any refused or undeliverable shipments will not be granted a refund under any circumstances. Returned shipments will be held until the customer pays an additional fee for the package to be re-shipped. If a UPS shipment is in transit and an address change occurs that is through no fault of ours, an additional correction fee will be applied and is at the expense of the customer.