Customer Service

About my Order

How do I check the status of my order? What is an order number? How do I track my order using this number? 
An order number is used to reference your order by our ordering system. After you place an order, you will be given a username and password, which you can use to check your purchase online using your order number. To track your order number, click on My Account and review your order details.

If you’ve lost your order number and want to retrieve it, please Email us at info@syneticusa.com and provide us with your order date and the full name you used in the billing section (not ship to section) of the checkout page when you made your purchase.

 

Cancellation Policy

Only orders that have not been confirmed for payment can be cancelled. Cancelling an order should be done before receipt of the Invoice-Payment voucher (sent via email).

 

Payment and Billing

What methods of payment do you accept? 
The fastest methods to process your order include all major Credits Card: Visa, MasterCard, American Express and Discovery or through Paypal, and Google Checkout.

 

During the checkout process, I noticed "phone number" was a required field. Why do you need my phone number? 
We collect your phone number as well as other contact details so we can inform you if there is a problem with your account or purchase. We may also contact you in case we need to verify or clarify information you provided us.

We may engage with other companies for certain transactions, but we will not share your contact details or other personally identifiable information unless necessary and with your permission.

How do you compute the sales tax on my order/invoice? 
We must collect 8.75% sales tax if order shipped within California. By law, sales tax is automatically computed on products.